Where to Call for Support?
大学及其IT服务团队可以为学生、教职员工提供支持.
Faculty/Staff in the Feliciano School of Business (SBUS), 教育与人类服务学院(CEHS)和科学与数学学院(CSAM)应联系他们的 local academic technology teams during their scheduled business hours and may contact the IT Service Desk, outside of normally scheduled business hours. All other faculty/staff (in the College of the Arts (CART), 人文与社会科学学院(CHSS)和护理学院)以及所有部门的所有非教师都可以通过IT服务台通过拨打973-655-7971获得支持, by emailing itservicedesk@danielaamolini.com, or through our Online Chat.
If I Do Not Have Workstation at Home
如果你没有大学笔记本电脑或个人工作站/设备，必须远程访问应用程序或共享驱动器, contact the University IT Service Desk. 由于学校可用的备用笔记本电脑数量有限，因此需要院长/副校长批准. Email the itservicedesk@danielaamolini.com with your request, including your Dean/VP’s approval.
No Internet Access at Home
If you do not have internet access, 我们建议您与您的有线和移动电话服务提供商联系，看看是否有免费或降价的互联网接入选项.
许多互联网服务提供商(ISP)和手机公司为K-12提供免费或廉价的互联网服务, 受冠状病毒关闭影响的学院和大学. 请与您当前的电话运营商或一些当地公司联系，看看您是否符合某些计划的资格.
We have researched some options and listed them on the Internet Access and Hotspot page.
也可以在移动电话上启用“热点”(实际上是在手机数据上建立一个本地wifi网络——所以不受欢迎，因为它比“真正的”wifi连接更慢，更昂贵)。. If you do not have better options to obtain wifi access, you can call your carrier to enable “hot spots.”
Hosting/Participating in Audio/Video Conferences
You can use Zoom to conduct audio and video conferences over the Internet, using just a computer, without using a cell phone voice or data plan. All Faculty, Staff and Students have access to Zoom for an unlimited time. You will be able to access Zoom and login with your Montclair Google credentials (lastnamef@danielaamolini.com, password).
Enable Zoom Passwords
Use a password to keep your Zoom meetings private. Learn how to use your Zoom password to manage meetings.
Enable Zoom Waiting Room
与会者不能加入会议，直到主持人允许他们单独离开等候室. If the Waiting room is enabled, 对于所有会议，与会者在主持人到来之前加入会议的选项将自动禁用.
- Sign in to Zoom and access the Settings tab.
- Click on the In Meeting (Advanced) option.
- Search or scroll to find the Waiting Room option.
- Toggle the button next to the Waiting Room to enable this feature.
Generic Accounts and Zoom
出于安全考虑，不应使用通用帐户登录Zoom. 所有Zoom帐户必须由当前的教职员工和/或学生索赔.
你也可以在画布中使用缩放，通过在画布课程中发布缩放链接. 教师也能够并鼓励使用画布会议，这是更无缝地集成到画布. Read more on how to hold virtual sessions with Canvas Conferences. 如果你的电脑没有摄像头，你可以利用你的智能手机上的摄像头，以便在使用画布会议或缩放时可见.
Support for Teaching
Instructional Technology & 设计服务(ITDS)为教学和学习提供教师支持. Some resources are highlighted below. Visit the ITDS website to find additional services and information.
- ITDS Workshops and Events
- Montclair State Canvas Orientation for Faculty
- Teaching Essentials
- Online and Hybrid Teaching
- Pedagogical Strategies and Practices
- ITDS Technology Toolkit
- Instructional Design Services
ITDS Consultations
教学设计师可以与您会面，讨论您的课程，并为您的课程设计提供指导, instructional strategies, instructional technologies and more.
您可以设置一个一对一的预约与我们的教学设计师之一使用 ITDS Appointment Scheduler.
The Office of Faculty Advancement (OFA) also provides support for faculty. Visit the OFE website for more information.
Adobe Creative Cloud
大学已经通过Adobe收到了一个例外，允许我们将Adobe Creative Cloud扩展到5月31日之前的学生, 2020. For students to gain access, please have them go to http://creativecloud.adobe.com and login. Please review full directions before logging in. Full directions can be found under the Teaching and Learning Technologies tab on the IT website.
Accessing Voicemail from Off-Campus
您可以通过拨打973-655-5323并按照提示访问远程语音信箱.
You can also email itservicedesk@danielaamolini.com with a request to forward your voicemail to your email. 包括你的名字、NetID、办公室分机号和十大博彩推荐排名州立大学的电子邮件地址. We will assist.
Accessing Shared Drives Remotely
如果你需要从校外访问你的“O”或“N”盘，你需要登录 Citrix. 或者，在你离开校园之前，把你需要的任何文件复制到你的谷歌硬盘上.
Please Note: 任何包含敏感信息(PII或FERPA)的文件都不应复制到您的Google Drive.
Accessing Applications Remotely
你可以通过网络浏览器远程访问许多应用程序，就像你在校园里一样. You can access Canvas, Workday, NEST and the New NetID account management center for changing passwords just as you would on campus. Citrix is needed if you need to remotely access to the below applications:
- Share Drive Access (O: and N: drives)
- Tableau
- Banner (including Document Management)
- Course Submission Database
- Program Assessment Database
- Voicemail Portal
- PeopleSoft
- Cognos
- Blackboard Transact (SDCL)
- Titanium (Health Services only)
- Contract Assistant (Procurement only)
- Tax Navigator (Accounts Payable only)
- Accounts Payable checks to network printers (Accounts Payable only)
- Galaxy
- NJFAMS (Financial Aid Office only)
- COD (Financial Aid Office only)
- CPS (Financial Aid Office only)
Upon connecting to Citrix, these can all be accessed remotely, as usual via the web browser.
Microsoft Office on Home Computers
All Montclair State University faculty, 教职员工和学生可以通过注册您的十大博彩推荐排名电子邮件帐户下载免费副本 Microsoft Office 365 Education web page.
Installing Software Remotely on my University Issued Laptop
For all computers imaged by IT or a local academic technology department, 无需管理员权限，您可以进入软件中心安装已通过审核的软件.
Windows 10: Read Windows Navigation Document for directions (pages 5 – 8).
Mac:阅读Mac自助服务文档(正在修订的文档)获取说明.
Installing Software not Listed on the Software Center
如果该软件未列出，并且您拥有该软件的许可和下载, 请联系IT服务台或您的学院或学校的技术团队来帮助您远程安装.
Installing Home Printers on my University-owned Laptop
我们在操作系统中预装了一些最常用的打印机. Please try to install the printer and if you have an issue, contact the IT Service Desk or your College or School’s technology team.
Browser Updates on Non-MSU-Managed Workstation
我们建议您只从供应商而不是任何第三方网站更新浏览器，因为这些网站可能被证明是一个安全风险. 请点击下面的浏览器名称以了解如何执行更新.
Google Chrome | Microsoft Edge | Microsoft Internet Explorer | Mozilla Firefox | Safari
与学生或同事交流时不使用个人手机号码或账单
如果教师和顾问需要用私人电话给学生打电话，并且想要在打出站电话时屏蔽他们的电话号码, 大多数移动电话提供商都支持在拨出站号码之前先拨*67. This will make your CallerID appear as “No Caller ID.”
教师和顾问也可以使用Slack即时通讯应用程序向其他Slack用户发送简短的通信. 十大博彩推荐排名州立大学创建了一个Slack“工作区”，教师和顾问可以使用它与同事和学生交流. You can join the montclairstate.slack.com Workspace.
Security Tips
With the increased use of remote access during this emergency period, 重要的是要注意如何将大学和个人信息的风险降到最低. Please visit the Security Guidance for Flexible Working page for tips for safer remote computing.